Shipping policy

Shipping Policy

Thank you for shopping with Nexus Pet Care. We want to make sure your order reaches you as quickly and safely as possible.

Processing Time All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

UK Shipping We offer free tracked shipping on all UK orders via Royal Mail. Estimated delivery time is 5–7 business days from dispatch.

International Shipping We ship to customers worldwide. International shipping rates and delivery times are calculated at checkout and vary by destination. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Tracking Your Order Once your order has been dispatched, you will receive a confirmation email with your Royal Mail tracking number so you can monitor your delivery.

Lost or Delayed Orders If your order hasn't arrived within the expected timeframe, please contact us at [your contact email] and we'll do our best to resolve the issue promptly.

Contact For any shipping enquiries, please reach out to us at kevin@nexuspetcare.co.uk or visit our contact page.